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Cox Internet – Our Review
Cox offers Internet, TV, and phone services to millions of users across 19 states in the U.S. Check out our detailed review of Cox services, performance, pricing, and customer service.
Our trusted partnership with America’s major telecom providers helps us deliver reliable internet reviews written by top broadband experts. Read more about how BuyInternetDeals reviews providers to understand our ratings.
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Last Updated 13 August 2025
Cox Internet – A Quick Overview
Best Whole Home Coverage (award)
(855) 573-1435
Brief Brand Description:
Cox is one of the competitive internet service providers, offering high-speed internet plans with speeds up to 2 Gbps.
Offers:
Speed:Up to 300 Mbps – Up to 2 Gbps
Price: $55/mo. – $115/mo. For 24 mos.
Connection Type: Hybrid Fiber-Coaxial
Availability: 19 states
A great choice for:
Bottom Line:
Cox guarantees faster speeds, no annual contracts, and good bundling options; however, their data caps can lead to extra charges if exceeded.
See if Cox is available in your area
What Makes Up Our Cox Internet Rating
Cox scores a 3.64 out of 5 on our internet provider ratings measured against metrics, including connection performance, value for money, and customer satisfaction. After conducting in-depth research on the provider’s performance and customer feedback, our experts have found Cox to be among the mid-tier providers.
Fresh From Our Experts
Cox has been known as a reliable provider, especially due to its hybrid technology. It not only offers multi-gig plans but also minimal latency and wall-to-wall coverage with its advanced wifi equipment. The only reservation we have is with its low upload speeds and data caps that are not ideal for avid streamers and gamers.
Cox is among the top providers in the country with HFC-powered internet plans that deliver speeds of up to 2 Gigs. However, their internet prices tend to rise after the promotion period, which may come as a surprise to customers.
Cox Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
Cox utilizes a hybrid fiber-coaxial (HFC) network, offering four plans - each one providing speeds for varied types of users. Although a reliable service, Cox still faces the limitations of an HFC network, which is why you can expect slower upload speeds and higher latency compared to a fiber alternative.
Here is what the plans look like in terms of download and upload speeds:
| Plan Name | Max Download Speed | Max Upload Speed (Varies) |
|---|---|---|
| 300 Mbps | 250 Mbps | 10, 25, or 250 Mbps |
| 500 Mbps | 500 Mbps | 10, 50, or 500 Mbps |
| 1 GIG | 1 Gbps or 940 Mbps | 35, 100, 940 Mbps, or 1 Gbps |
| 2 GIG | 2 Gbps | 100 Mbps, 1 Gbps, or 2 Gbps |
Data Review
All Cox Internet plans come with a data cap of 1.25TB (1280 GB). If you exceed this data limit, Cox automatically adds another 50 gigabytes for $10 to your plan until you reach the limit of $100 or until your next billing cycle starts. However, the silver lining is that there are numerous activities you can perform while staying under the 1.2TB data cap.
Consistency Review
On average, latency for Cox Internet plans is generally around 12-13 milliseconds (ms), which is good for gaming, streaming movies, and other general online activities.
That said, customers have reported inconsistent speeds even on their gigabit plans. This could be due to multiple factors such as network congestion, distance from the nearest node, or peak usage hours.
“Cox Internet comes with a ping rate of 13 ms, which, in our opinion, is pretty good and doesn’t affect your gameplay. Other factors such as network proximity or rush hour may, however, end up affecting the speeds than just the latency.”
Value for Money
Weightage
40%
Category Score
Pricing Review
Cox Internet plans start from $55/mo. and go up to $115/mo. for 24 mos. It means that with a 2-year price lock, you don’t have to worry about unexpected rate hikes. Moreover, the perks like advanced equipment and free wifi hotspots spread across the country enhance the overall value.
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $10 |  |
Keep a check on data usage. |
| Late Payment | $8.55 | |
Pay on time |
| Installation | $100 |  |
Self-installation |
| Equipment Rental | $15/mo | |
Use your own equipment. |
| Early Contract Termination | $0 | |
- |
Bundling Review
Cox lets you bundle TV, phone, and internet services for added convenience. Bundling makes it easier to manage your services and keep everything in one place.
Perks Review
Cox Internet plans come with several perks and benefits. For starters, there are no term contracts, so you can switch plans freely after your subscription and easily cancel within 30 days for a full refund.
Every plan also works with Cox’s Panoramic Wifi Gateway, available for $15 per month rental, though Cox often offers 1–2 years of free equipment with certain plans or bundles.
Depending on your credit, Cox may also require a refundable $50 deposit per device at sign-up.
“While perks like Panoramic WiFi and a 30-day money-back guarantee do stand out, we do feel that the price is a bit high considering that you may have to pay for extra data, and once the promotional period ends, your internet plan price will increase.”
Customer Service & Satisfaction
Weightage
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Category Score
Support Options Review
Cox’s support team is available 24/7 on live chat to address and fix your technical issues promptly. It also provides multiple channels for its customers to reach out to them. This includes calls, text, live chat, apps, and more. The phone support is only available from Monday to Friday from 8 am to 6 pm ET for account services & billing inquiries, but the customers can get tech support 24 hours a day, 7 days a week.
Here is a comprehensive overview of all the support channels and their details.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
1-800-234-3993 |
| Live Chat | |
https://www.cox.com/residential/contactus.html |
|
- | |
| SMS | |
54512 |
| Online | |
https://www.cox.com/residential/contactus.html |
| In-Store | |
https://www.cox.com/local/search/ |
| App | |
https://www.cox.com/residential/learn/cox-app.html |
Reputation Review
Cox’s score on the American Customer Satisfaction Index (ACSI) is 68, maintaining a consistent customer satisfaction rating from 2024 to 2025.
Cox customers have mixed opinions about their provider. Overall, the majority believe the download speeds are quite satisfactory, and the upload speeds can improve. They also seem to have suggestions for enhancing customer support and increasing efficiency.
Using Cox for the past 6 months. It offers fast and consistent speeds which is ideal for gaming and streaming. The setup process is smooth but customer service could improve response times. Still, it’s a reliable provider overall.
Amber DunphyI switched to Cox because my old provider had too many outages. Cox has been a great improvement for me, but i have noticed slower speeds on peak hours. Still alot better than before.
James HunterRecently moved houses and chose to go for Cox. It has been good for my household. The pricing is good. But currently, i have been facing issues with the Wi-Fi. The customer support is not so helping.
Nancy HughesCox is doing a great job for my remote work. Downloading is very quick but the upload speed could improve. Overall, the connection is dependable.
Marcus BishopI am a gamer and i wanted to switch provider due to slow speed. My friend suggested me to go for Co. But tbh the upload speed hasn’t been great but I do like the latency..
Brandon LoweStreaming and gaming on Cox are smooth and the speeds are consistent. However, the installation process took longer than expected. Besides that, the service has been great ever since!
Kimberly Mulkey
“Cox Internet speeds are quite popular among its customers. The majority of users are happy with the provider’s service. However, they complain about its equipment running into technical issues frequently. However, the support team can improve their efficiency to handle customer queries timely.”
Recap: Our Take on Cox
Subscribe to Cox if you want
- Wall-to-wall coverage: With Cox’s Panoramic WiFi, enjoy wall-to-wall coverage throughout your house.
- No Cancellation Fee: Cox does not place any cancellation fees on its customers. You can change or switch your plan with complete peace of mind.
- Money-back guarantee: Change your plan selection later without worrying about fees because Cox offers a 30-day money-back guarantee!
Don’t subscribe to Cox if you care for
- Additional charges: Expect additional charges in the form of installation, equipment deposit, and the equipment itself.
- Data caps: Cox places a data limit of 1.2 TB on all its plans. However, you can always purchase an extra block of 50 GB of data for $10.
Frequently Asked Questions
Is Cox faster than 5G?
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Cox’s fiber-powered network offers faster speeds and greater reliability compared to 5G home internet providers.
What is the fastest internet speed that Cox offers?
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Cox offers a high-speed fiber plan with speeds of up to 2 Gbps which is ideal for 8K streaming, multiplayer online gaming, working from home, and seamless video conferencing.
Can I upgrade or downgrade my Cox Internet plan if my needs change?
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Yes, Cox plans are flexible and free from any long-term contracts, which means you can change your plan once your monthly bill cycle ends.
Does Cox use cable internet?
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Yes, Cox uses a coaxial network to deliver its fiber-powered internet to residential areas.
Does Cox have fiber internet?
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Yes, Cox is currently expanding its 100% fiber internet network which may be available at your address soon.