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Spectrum Internet – Our Review
Spectrum offers reliable cable internet services in 41 states across the United States. Read our review by industry experts for insights into its services, pricing, and performance.
BuyInternetDeals’ review process is based on our expert’s in-depth and unbiased analysis. Learn more about how we review providers.
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Last Updated 15 May 2025
Spectrum Internet – A Quick Overview
Best Availability (award)
(855) 573-1435
Brief Brand Description:
Spectrum is one of the country's two major cable internet providers, delivering high-speed internet through an advanced hybrid fiber-coaxial network to over 30 million customers nationwide.
Offers:
Speed:100 Mbps – 2 Gig (in select markets)
Price: $30/mo. – $90/mo. for 1 year*
Connection Type: HFC
Availability: 41 states
A great choice for:
Bottom Line:
While Spectrum doesn’t provide symmetrical speeds like fiber providers, it offers wide coverage, unlimited data, no contracts, and dependable performance.
*See Offer Details for terms and conditions.
See if Spectrum is available in your area
What Makes Up Our Spectrum Internet Rating
Our experts rate internet providers based on their performance, value for money, and customer satisfaction. Spectrum has scored a decent 4.02/5 based on the analysis of our set metrics and feedback from our customers.
Fresh from Our Experts
Spectrum’s wide availability and years of experience make it a top choice for internet users in the United States. With straightforward pricing and promotional offers, it attracts many new customers. Although Spectrum is not a full-fiber provider, it still delivers fast and reliable speeds that meet the needs of most households.
Spectrum is one of the biggest providers in the U.S with an exceptionally reliable service and excellent customer support. Spectrum pretty much checks all the boxes you need in an internet service like unlimited data, no contracts, and a variety of bundling options. The only downside to it is its low cable footprint in rural areas.
Spectrum Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
Spectrum offers internet plans with speeds of 100 Mbps, 500 Mbps, 1 Gig, and 2 Gig (available in select markets). These plans are delivered through a hybrid fiber coaxial network, which provides better performance than traditional cable internet. However, since it is not a full fiber optic network, upload speeds are not symmetrical, meaning uploads are typically slower than downloads.
| Plan | Speed |
|---|---|
| Spectrum Internet® 2 Gig | 2 Gbps (in select markets) |
| SPECTRUM INTERNET® GIG | 1 Gbps |
| SPECTRUM INTERNET® PREMIER | 500 Mbps |
| SPECTRUM INTERNET® ADVANTAGE | 100 Mbps |
Data Review
All Spectrum Internet plans come with unlimited data and no overage fee. For users with heavy internet usage, Spectrum has both the speeds and the unlimited data allowance to keep the show running!
Consistency Review
Spectrum’s hybrid fiber-coaxial technology puts it above traditional cable networks in terms of reliability. While it can’t beat the ultra-low latency of a full fiber connection, Spectrum Internet has a typical latency of 20 ms, which is acceptable for multiplayer online gaming, smooth video calling, and seamless streaming.
“Spectrum internet plans offer almost all you need in a home internet. You get a reliable fiber-backed cable network with unlimited data, a one-year price-lock guarantee, no contracts, and decent latency, which gears you up for all types of online activity. The only downside? It’s not fiber!”
Value for Money
Weightage
40%
Category Score
Pricing Review
Spectrum Internet plans cost $30/mo. for 100 Mbps, $50/mo. for 500 Mbps, $70/mo. for 1 Gig, and $90/mo. for 2 Gig (in select markets) internet for one year each. While the introductory pricing is competitive, it typically increases after the promotional period ends.
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $0 |  |
- |
| Late Payment | Up to $8.95 | |
Pay on time |
| Installation | $65 |  |
Self-install for $30 |
| Equipment Purchase | N/A | N/A | - |
| Early Contract Termination | $0 | |
- |
Bundling Review
Spectrum offers Internet, TV, and phone packages for complete home connectivity solutions. Its TV packages come with an Xumo Stream Box(for 2 years) and the Spectrum TV App to take your entertainment to the next level. Their Voice plans give you unlimited local and long-distance calling with advanced calling features. Bonus: Bundling multiple services with Spectrum Internet plans helps you save on bills.
Perks Review
Spectrum Internet plans come with advanced security features that include antivirus protection, parental controls, and an app to manage your home network. A modem is included with all plans at no extra cost. Advanced WiFi is built into the 1 Gig and 2 Gig plans (available in select markets), while customers on other plans can add it for just $10/mo. Although the installation fee could be more affordable, it is a one-time charge and generally not a significant concern.
“The scale of Spectrum’s network is a promising factor when choosing their service, and their plans are not unreasonably expensive at all. You get good speeds at decent prices, with a few downsides like installation charges and extra costs for WiFi equipment with the 100 and 500 Mbps plans.”
Customer Service & Satisfaction
Weightage
20%
Category Score
Support Options Review
Spectrum offers 24/7 customer support to assist you with technical or network issues. With separate lines for internet, TV, and phone support, you can expect an efficient response from Spectrum staff. You can contact Spectrum support through their customer service numbers, online, or through their app.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
833-949-0036 |
| Live Chat | |
https://www.spectrum.net/support |
| In-Store | |
https://www.spectrum.com/stores |
| App | |
https://www.spectrum.net/page/my-spectrum-app |
Reputation Review
Spectrum offers valuable internet plans, bundling options, savings, and more; however, they could surely improve their customer satisfaction rate even more. As per the American Customer Satisfaction Index (ACSI) Spectrum has a score of 68/100 for 2024, which is 6% higher than its score of 64 in 2023.
Check out what customers are saying about Spectrum:
Spectrum really is a hit or miss...It was terrible in the last months at my previous address in soCal but here in Maricopa, AZ, I've been loving ittt!
Anna J.I am a content creator so upload speeds are important to me. Spectrum does not agree. While everything else works great, what's with the slotthy speed with uploading files? It is the only high-speed option in my area so I am trying to look at the positives like simple straightforward service and good tech support.
Steve HansI don’t seem to understand why Spectrum does not improve its customer service. Like come on I’m tired of talking to the reps who don’t even listen. The service in my area ain’t very bad but whenever I do have an issue I dread the call.
David R.I switched to spectrum a year ago and although i love the fact that they have decent speeds, let's just say i'm not a big fan of their outages. They usually resolve them pretty quick but its trouble I don’t want.
Kelly JonesI am satisfied with Spectrum’s internet but their customer service is annoying. Its like you are talking to a wall. They dont listen. They keep on saying the same thing over and over again.
Kate WalkerI am super satisfied with my Spectrum internet plan. I have the 1 Gig plan and a family of 4. You know how kids are always on their gadgets these days, but even with so many devices connected, the internet runs smooth!
Mariah Frank
“Spectrum can surely work on improving their customer service and try to rank better on the ACSI. Every bad experience by a customer can have a huge impact on the brand's reputation.”
Recap: Our Take on Spectrum
Buy Spectrum if you want
- Reliable Gig Speed Internet: Enjoy dependable internet speeds up to 2 Gig (available in select markets), perfect for browsing, streaming, and gaming on multiple devices.
- To Save Money by Bundling: Get discounted internet plans when you bundle with a TV or phone service.
- Unlimited Data: Stream, surf, play, or work without worrying about exceeding data limits.
Don’t Buy Spectrum if you care for
- Consistent Prices: Spectrum internet prices rise after the 1-year promotional period ends.
Frequently Asked Questions
How much is Spectrum Internet only?
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Spectrum offers Internet-only service starting at $30/month for 1 year, with speeds up to 100 Mbps.
What internet speeds does Spectrum offer?
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Spectrum offers home internet plans with speeds of 100 Mbps, 500 Mbps, 1 Gbps, and 2 Gbps.
Where is Spectrum available?
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Spectrum offers its services in 41 states across the United States (services vary by location). Simply enter your zip code in our free search tool and see if Spectrum is available near you.
Does Spectrum Internet have unlimited data?
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Yes, Spectrum Internet plans offer unlimited data. You can seamlessly stream videos, surf the web, play online games, and transfer files without worrying about exceeding your data limit.
How do I set up Spectrum Internet?
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You can easily set up your equipment by following the step-by-step self-installation guide. Just decide beforehand if you want to rent the equipment provided by Spectrum or buy your own.