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Kinetic Internet – Our Review
Kinetic delivers high-speed fiber and DSL internet plans in 18 states across the United States. Check out our detailed review for a complete breakdown of services, pricing, and performance.
BuyInternetDeals’ review process is based on our expert’s in-depth and unbiased analysis. Learn more about how we review providers.
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Last Updated 17 April 2025
Kinetic Internet – A Quick Overview
Best Network Reliability (award)
(855) 573-1435
Brief Brand Description:
Kinetic is a well-reputed internet provider with solid fiber plans, 99.9% network reliability, and top-notch customer service.
Offers:
Speed: Up to 100 Mbps – Up to 2 Gbps
Price:
Starts at $39.99/month* with AutoPay
*AutoPay required to achieve advertised price
Connection Type: Fiber/Cable/DSL
Availability: 18 states
A great choice for:
Bottom Line:
Kinetic offers unlimited data and everyday pricing - though extras (gateway, extenders, security, etc.) usually cost extra.
See if Kinetic Internet is available in your area
What Makes Up Our Kinetic Internet Rating
Kinetic scores 3.98 out of 5 on our rating chart, placing it among the top-tier providers in the country. This rating reflects its reliable performance, consistent speeds, value for money, and high customer satisfaction. Based on our broadband experts’ analysis and customer feedback, we’ve concluded that Kinetic is a great choice, especially for fiber internet users in the U.S.
Fresh from Our Experts
Kinetic is a solid internet option for users with heavy internet usage, particularly in underserved rural areas. While its fiber footprint remains limited, we find that the provider stands tall among its competitors for its consistently praised customer service and unlimited data across all internet plans.
Kinetic comes highly recommended for its reliable internet performance and customer satisfaction. Although the prices for multi-gig plans are a bit on the expensive end, perks like free whole home WiFi and professional installation surely do make up for it.
Kinetic Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
Kinetic offers both fiber and DSL service. Fiber tiers deliver symmetrical upload/download speeds (up to 2 Gbps) and are ideal for multi-device homes. DSL is available in many areas and typically tops out around 100 Mbps with lower upload speeds. Availability and actual speeds vary by address.
| Plan | Connection | Speed |
|---|---|---|
| Kinetic DSL | DSL | Varies by area (generally up to 100 Mbps download; uploads lower) |
| Fiber 300 Mbps | Fiber | 300 / 300 Mbps |
| Fiber 1 Gig | Fiber | 1 / 1 Gbps |
| Fiber 2 Gig | Fiber | 2 / 2 Gbps |
| Fiber Max | Fiber | Up to 2 / 2 Gbps |
Symmetrical speeds apply to fiber only; DSL speeds depend on distance and line quality.
Data Review
All Kinetic Internet plans come with unlimited data and, thus, no overage fee. This is especially beneficial for large families with multiple users engaged in data-intensive activities like 4K streaming, video calling, or remote work.
Consistency Review
While Kinetic’s fiber network delivers consistently fast speeds, its latency could be improved. All its fiber plans come with a latency of 25 ms, which, compared to other fiber providers, is a bit higher. While it may be sufficient for most online activities, power users could notice the difference in high-stakes gaming or 4K video calls.
“Kinetic offers reliable multi-gig plans with unlimited data; however, their latency could be improved for better network stability.”
Value for Money
Weightage
40%
Category Score
Pricing Review
Kinetic Internet features everyday pricing with plans starting at $39.99/mo with AutoPay* and multi-gig fiber up to $99.99/mo. Prices, tech (fiber/cable/DSL), and included perks may vary by location, so check your exact address for the final offer.
*AutoPay required to achieve advertised price
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $0 (unlimited data) |  |
- |
| Late Payment | Up to legal limits | |
Pay on time |
| Installation / Whole Home Wi-Fi setup | Included on many fiber tiers; otherwise $35 |
/
|
Ask if pro install is included with your tier |
| Equipment (gateway) | $10.99/mo (included with Fiber Max) | |
- |
| Mesh extenders | Up to 2 included on select fiber tiers; extra units $5/mo (technician-determined) |
/
|
Confirm need/placement at install |
| Early contract termination | $0 (no annual contracts) | |
- |
Bundling Review
Kinetic gives you the option to bundle your fiber internet plan with DIRECTV or YouTube TV for an easy streaming solution. Simply log in to your account for instant access. You can also add a fiber-backed home phone service with advanced calling features for an additional $25/month.
Perks Review
With Kinetic Internet, many fiber tiers include a professional Whole Home Wi-Fi setup. On select plans, up to two mesh extenders are included to improve coverage (technician-determined); the Wi-Fi gateway is typically $10.99/mo.
You can add protection for your network with Kinetic Secure Essentials ($5/mo, managed in the Go Kinetic app) or Secure Plus ($10/mo, included with Fiber Max, managed in the Kinetic Secure app). Kinetic also offers 24/7 Premium Tech Support for $5/mo (included with Fiber Max).
Where offered, you may also see reward cards issued ~90 days after install (e.g., $50 for 1 Gig, $100 for 2 Gig, and $200 for Fiber Max).
“While the Kinetic multi-gig plans may not be as budget-friendly as we’d like, their bundling options like streaming TV and home phone, along with perks like Whole-home WiFi setup and Kinetic Secure Home sure add a lot of value to your internet plan.”
Customer Service & Satisfaction
Weightage
20%
Category Score
Support Options Review
Kinetic offers on-call customer support to help you resolve any technical or network issues. You can contact Kinetic customer service through their official phone number Mon-Sun from 7:00 am - 10:00 pm (ET), on their official website, the Go Kinetic app, or via their social media channels.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
1-800-347-1991 |
| Live Chat | |
https://www.windstream.com/support |
| In-Store | |
https://www.windstream.com/local |
| App | |
https://my.gokinetic.com/consumer/cdn/MeetGoKinetic/index.html |
Reputation Review
According to the American Customer Satisfaction Index Kinetic scores 72 out of 100—placing it below top-tier providers in customer satisfaction. However, Kinetic went under a system-wide revamp last year that looks promising in both theory and practice. We’re hoping to see a rise in their ACSI rating in the coming years.
Check out what customers are saying about Kinetic:
I am a gamer and I couldn't find any fiber based connection in my area but Kinetic came to save the day. Latency is stable, though my only complaint is price increase after the promotional period.
Liam SnyderI am mostly binge watching shows and Kinetic is perfect for that.
Vivian LopezKinetic is fine for almost every task I need the internet for. Whether working from home or casual social media browsing, it is enough for my needs.
Tony CyreThe customer service is rather inefficient but apart from that, it's good for my household with 7-8 devices that are constantly connected.
Nia GaillardI love the fact that I have a fiber connection in a suburb without any data caps and contracts. The only problem I had to face was price changes.
Oleg ShapiroMy overall experience has been great and I don't feel like switching from Kinetic anytime soon.
Nat Berman
“Kinetic offers various channels for convenient customer support; however, we would like to see an improvement on their customer satisfaction front.”
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Write ReviewRecap: Our Take on Kinetic
Buy Kinetic if you want
- Equal Uploads and Downloads: Get the same upload and download speeds up to 2 Gbps for smooth online activity across multiple devices.
- Unlimited Data: Stream, surf, play, or work as much as you want with no worry about data limits.
- Rural Availability: Get access to a reliable internet connection in rural America.
Don’t Buy Kinetic if you care for
- Extra Equipment Charges: Most tiers add a $10.99/mo Wi-Fi gateway fee; extras like mesh extenders, Kinetic Secure, and Premium Tech Support may also cost more for most plans.
- Limited Multi-Gig: The 2 Gig/Fiber Max plan may not be available everywhere.
Frequently Asked Questions
Why should I choose Kinetic Internet?
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If you need the internet for HD streaming, online gaming, video conferencing, and entertainment, Kinetic offers high-speed fiber plans that deliver the performance you need.
Does Kinetic charge an installation fee?
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No, Kinetic does not charge an installation fee. Kinetic Fiber Internet plans include Whole Home Wi-Fi Setup with FREE professional installation.
How can I get Kinetic home security?
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You must have a Kinetic Internet plan to subscribe to Kinetic Secure Home - their DIY home security solution. Packages start around $10/month, with upgraded tiers (including professional monitoring and advanced features) available for about $30/month.