(855) 573-1435
Metronet Internet – Our Review
Metronet delivers a 100% fiber internet and fiber-backed home phone across 17 states in the U.S. Read our review of their services, pricing, performance, and reputation.
BuyInternetDeals’ review process is based on our expert’s in-depth and unbiased analysis. Learn more about how we review providers.
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Last Updated 26 May 2025
Metronet Internet – A Quick Overview
Best Speeds (award)
(855) 573-1435
Brief Brand Description:
Metronet is among the top providers in the country, offering fiber internet and home phone services to over 200 communities.
Offers:
Speed:500 Mbps to 2 Gbps (varies by location)
Price: $60/mo. - $80/mo.*
Connection Type: Fiber
Availability: 17 states
A great choice for:
Bottom Line:
Metronet offers affordable, reliable fiber internet plans, however, their state-of-the-art add-ons come at an added price.
*For 12 mos. In select markets.
See if Metronet is available in your area
What Makes Up Our Metronet Internet Rating
BuyInternetDeals’ experts rate Metronet among the top fiber internet providers in the country, with a solid score of 4.24/5. This rating reflects our in-depth analysis of their reliable performance, consistent speeds, value for money, and customer satisfaction.
Fresh from Our Experts
Metronet’s affordable starting price is probably one of the biggest factors for its popularity. With an actively growing network, Metronet makes for a top choice for thousands of users. One thing worth mentioning is that their rates tend to rise after the first year, which may come as a burden for some users. But overall, we can vouch for their service performance and minimal complaints.
Metronet has an exceptional customer satisfaction score according to our analysis. One reason for this could be their 100% fiber network that delivers great reliability with less room for technical issues. Plus, with WiFi 7 routers, Metronet guarantees consistent high-speed internet at all times. The only downside is, Gig speed plans may not be available at every location.
Metronet Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
Metronet offers fiber internet plans starting from 500 Mbps up to an ultra-fast 2 Gbps. These speeds are sufficient for all online activities, including multiplayer online gaming, working from home, streaming HD content, and more on multiple devices. Their 100% fiber network will make sure you experience near zero lags and seamless connectivity.
| Plan | Speed |
|---|---|
| 500/500 Mbps | Equal download & upload speeds up to 500 Mbps |
| 1Gb/1Gb | Equal download & upload speeds up to 1000 Mbps |
| 2Gb/1Gb | 2 Gb download/ 1 Gb upload speed |
Data Review
All Metronet Internet plans come with unlimited data, which is ideal for large families with extensive internet usage. Data caps may increase your monthly bill upon exceeding the limit, so unlimited data is always a plus point for a provider.
Consistency Review
Metronet delivers 100% fiber internet directly to your home, ensuring peak network consistency. With a typical latency of 13 ms, you can expect smooth responsiveness and faster downloads as well as uploads, which make this provider a great choice for heavy internet users like content creators, professional gamers, or remote workers.
“There’s rarely anything that can go wrong with a no-data-cap, no contract fiber internet plan, and that’s exactly what to expect from Metronet’s 100% fiber internet.”
Value for Money
Weightage
40%
Category Score
Pricing Review
Metronet plans start at $60/mo for 500 Mbps and $80/mo for 2 Gbps. Availability and pricing may vary by location, but overall, these plans are considered affordable—especially for multi-gig speeds compared to many other fiber internet providers.
However, keep in mind that these are promotional rates and may increase once the introductory period ends. In addition, there are a few extra charges you should be aware of before signing up:
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $0 |  |
- |
| Late Payment | 0.5% of services | |
Pay on time |
| Installation | $75 | |
- |
| Equipment Purchase | - | - | - |
| Early Contract Termination | $0 | |
- |
Bundling Review
You can bundle your Metronet Internet with a streaming service and/or fiber-backed home phone. As for streaming TV, there are multiple options to choose from, allowing you to customize your plan based on your likes and budget. Metronet’s home phone, on the other hand, costs $15/month and comes with multiple advanced calling features. These bundled offers are a great way to sort multiple services in a single bill.
Perks Review
All Metronet Internet plans include an eero router for in-home connectivity. However, that’s not all. You can add advanced services like premium eero Plus router for $10/month, WholeHome WiFi service for $9.95/month, or a premium WiFi router for $15/month. Metronet also charges $12.95/month as a tech assurance fee that covers any equipment damage. We do think that is a little extra on the total bill, so choose the add-ons only if you really require them.
“We love the simple and convenient bundling options, affordable internet prices, and free router included with all plans; however, advanced add-ons might make your bill a little costly.”
Customer Service & Satisfaction
Weightage
20%
Category Score
Support Options Review
You can get in touch with Metronet 24/7 for customer service or technical support through their official phone numbers, online chat, app, or social media.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
(877) 407-3224
(844) 692-6184 |
| Live Chat | |
https://www.metronet.com/support |
| App | |
https://www.metronet.com/support/eero-mobile-app |
| Social Media | |
https://www.facebook.com/MetronetFiber/ |
Reputation Review
Like many top-tier fiber internet providers, Metronet excels in customer service with minimal outage complaints and an above-average customer satisfaction rate as per the American Customer Satisfaction Index (ACSI). This is a very important factor to look at when choosing an ISP, as you don’t want it to take forever to fix an internet issue.
Check out what customers are saying about Metronet:
I’ve had Metronet installed for the last 4 months, and best decision honestly. My previous internet wasn’t fiber so it’s a great upgrade and good speeds.
Riley WarnerI have Metronet 1 Gig and a home phone at my place. Both work well for me and my family. No complaints except a little connectivity issue in the garage.
Derry MathewsMy fiancé and I work from home and our 1 Gbps fiber internet is awesome. Great speed on multiple devices, and works good for gamig too.
Jack McGuireMy internet works really well most of the time, but acts up some days. I usually call the customer service and they help troubleshoot instantly.
Annie PennMy family over-consumes internet – gaming, movies, snapchat and what not. Never experienced any trouble. Really happy with the service.
Julie CooperI work from home and take an online class once a week. Metronet fiber internet is a life saver. Great service and its quite affordable as well.
Fatima Anwar
“Metronet customer service is quite dependable. Minor complaints, quick resolution, and a smooth service make it worth your money!”
Recap: Our Take on Metronet
Buy Metronet if you want
- Symmetrical Speeds: Enjoy equally fast upload and download speeds for smooth online activities.
- Unlimited Data: Get a worry-free internet experience without any data cap.
- Affordable Pricing: Get a reliable fiber internet service at pocket-friendly rates.
Don’t buy Metronet if you care for
- Wide Availability: Metronet Fiber Internet may not be available everywhere in case you plan to relocate frequently.
- Add-on Charges: You might have to pay extra for internet add-ons like WholeHome WiFi service or eero Plus if you need extended coverage.
Frequently Asked Questions
Does Metronet give you a router?
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Yes, Metronet fiber internet plans include a free eero wireless router. However, you can also sign up for 2 Gigs and 5 Gigs plans for the Premium WiFi 7 eero wireless router.
What is Metronet’s Tech Assure fee?
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Metronet’s Tech Assure fee is a mandatory monthly charge or a maintenance fee. It covers any service calls or repairs you request to be done on Metronet’s equipment inside or outside your home.
Does Metronet have services other than the Internet?
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Yes, Metronet services also include a fiber phone and streaming TV. You can bundle these services with your current or new Metronet Internet plan. Customers in select markets can get a basic phone service without needing an internet connection.