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Optimum Internet – Our Review
Optimum offers exceptionally reliable internet and helps you save by bundling with other services. Read below to see how our experts rate Optimum.
BuyInternetDeals’ review process is based on our expert’s in-depth and unbiased analysis. Learn more about how we review providers.
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Last Updated 22 May 2025
Optimum Internet – A Quick Overview
Best Speeds (award)
(855) 573-1435
Brief Brand Description:
Optimum offers 99.9% network reliability with its fiber internet plans across 21 states.
Offers:
Speed:Up to 300 Mbps – Up to 8000 Mbps
Price: $40/mo.* – $140/mo.*
Connection Type: Fiber
Availability: 21 states
A great choice for:
Bottom Line:
Although available in limited regions, Optimum offers high-performance fiber internet for smooth online activity and unlimited data.
*For 12 mos. w/ $10 ACH Autopay discount for Internet and/or Video services. In select markets only. View Full Disclaimer.
**For 60 mos. w/ $10 ACH Autopay discount for Internet and/or Video services. In select markets only. View Full Disclaimer.
See if Optimum is available in your area
What Makes Up Our Optimum Internet Rating
Optimum scores a whopping 4.16 out of 5 on our broadband chart. Our experts rate providers based on their connection performance, value for money, and customer satisfaction. After in-depth research on the brand’s services, benefits, and perks, our analysts rate Optimum among the top internet providers in the country.
Fresh from Our Experts
Optimum is one of the big names among internet providers, with a rapidly growing fiber network. While we love perks like unlimited data, no contracts, and free equipment rental with all their internet plans, their customer satisfaction rating is a bit low. However, their promotional prices can be a great value, if you’re looking to switch your network, with deals, including contract buyouts and bundled discounts.
Optimum offers reliable fiber internet plans ideal for users that work remotely but the downside is that their fiber plans are on the expensive side and the low introductory prices tend to rise after the promotional period ends. However, Optimum’s price-locks for up to 5 years guarantee helps you keep a tab on your bill.
Optimum Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
Optimum offers six internet plans with speeds ranging from 300 Mbps to 8000 Mbps. Whether you are a remote worker, gaming enthusiast, or smart home owner, there is a plan to provide the speed and reliability you need.
| Plan | Speed |
|---|---|
| 300 Mbps Fiber Internet | Up to 300 Mbps |
| 500 Mbps Fiber Internet | Up to 500 Mbps |
| 1 Gig Fiber Internet | Up to 1000 Mbps |
| 2 Gig Fiber Internet | Up to 2000 Mbps |
| 5 Gig Fiber Internet | Up to 5000 Mbps |
| 8 Gig Fiber Internet (in select areas) |
Up to 8000 Mbps |
Data Review
All Optimum Internet plans come with unlimited data and no overage fee. This is ideal for users who have extensive internet usage for multiple online activities that require more data. If you have multiple users at home who stream, download, play online games, or work from home, unlimited data should be a major deciding factor for you when buying internet.
Consistency Review
Optimum Fiber Internet offers symmetrical speeds, and its plans deliver low latency, typically around 3-4ms, which is perfect for heavy-duty activities like gaming, streaming, and video calling.
“We’d highly rate Optimum’s fiber internet plans for their ultra-fast speeds, better reliability, and consistency. Although there are more affordable fiber internet plans with the same speed range, Optimum has a strong presence, especially, across New York tri-state area.”
Value for Money
Weightage
40%
Category Score
Pricing Review
Optimum Internet plans start at $40/mo. for up to 300 Mbps and go up to $140/mo. for up to 8 Gigs. Although their low-tier plans have justifiable prices, the multi-gig plans are on the expensive side. On the bright side, we love Optimum for its no hidden fees or monthly charges that would increase your overall bill.
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $0 |  |
- |
| Late Payment | $10 | |
Pay on time |
| Installation | $100 |  |
Self-installation |
| Equipment Rental | $14 | |
- |
| Early Contract Termination | $0 | |
- |
Bundling Review
Optimum helps cut costs with its bundle deals. You can pair your high-speed internet with home phone, and/or TV plan, and save money on independent services. This is a great way to save on multiple services and makes it easier to sort your bills.
Perks Review
You can enroll in Optimum’s reward card based on your service plan. Optimum has both Mastercard and Visa reward cards that help you easily make online payments. Many ongoing deals include free reward card points that can be used to pay your Optimum bills. That is another way Optimum helps you save money.
“Optimum offers good value for money with their internet plans, bundling options, and no hidden or extra fees. Their plans are simple and straightforward; they offer convenience to customers in terms of savings, reward cards, and the option to self-install.”
Customer Service & Satisfaction
Weightage
20%
Category Score
Support Options Review
Optimum offers 24/7 customer support to help you with any technical or network issues. Along with a dedicated customer support number, you can also reach out to Optimum’s staff through their online chat support, their official X account, or the Optimum App.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
877-694-9474 |
| Live Chat | |
https://www.optimum.net/support//contact-us/ |
| In-Store | |
https://www.optimum.com/stores/ |
| App | |
https://www.optimum.net/pages/my-optimum-app.html |
Reputation Review
Despite offering high-speed internet plans, bundling options, savings, and more, Optimum is rated 66 on the American Customer Satisfaction Index (ACSI), which is unsatisfactory for such a large brand. With customer complaints about delays in support, frequent outages, and dissatisfactory calls, we do think Optimum needs to work on this front.
Check out what customers are saying about Optimum:
Switched from my last internet provider to Optimum three months ago. The first two months were great, but this month I'm regretting everything. Even my last internet provider was better. Speed is terrible, customer service even worse.
Lily KapoorI signed up with Optimum last month, and I must say they’re the best internet service I’ve tried yet. My homies come over for Counter-Strike every Saturday night, and we had a lot of game-lagging issues in the past. It’s all good since I purchased the Optimum 1 Gig Internet plan.
Elijah JonesI am using Optimum’s 1 Gig internet plan that’s almost $60 per month and delivers 1000 Mbps download speed. I mostly use it to work from home and to stream my favorite shows on Netflix and Hulu. I haven’t encountered any issues yet, and I’ve never been overcharged, so I’d definitely recommend it.
David R.I hate data caps with an undying passion. With my previous ISP, I used to get frustrated with every surcharge on my bill, even if I only used an extra Gigabyte of data. Although Optimum could improve their customer service, at least I don’t have to worry about any surcharges anymore.
Gary HawkinsI’ve been using Optimum for the past 6 months and have faced some issues with the speed but wasn’t this bad. I called support and they told me they’re upgrading the infra or something and it’ll be fixed. So far, the speed gets really low sometimes but it’s working. They haven’t given me any information on how long it’ll take to be fixed.
Steve O.I am an Optimum user through and through. Never had an outage issue until a week ago. Contacted customer service right away and although they kept transferring my call again and again, they sent a team within 24 hrs. Special shout out to my guy Jose for walking me through the outage map online. Thanks.
Harper McCoy
“Optimum needs to improve customer satisfaction by improving call support and ensuring a quick and efficient resolution.”
Recap: Our Take on Optimum
Buy Optimum if you want
- High-speed fiber Internet: Get speeds of up to 8 Gigs to enjoy all your intensive online activities on multiple devices with no lag.
- Discounted Bundles: Save money by bundling your internet service with a TV or phone plan, and make paying your bill more convenient.
- Unlimited Data: Enjoy high-speed internet with no data caps. Stream, surf, play, and work without worrying about overage charges.
Don’t buy Optimum if you need
- Straightforward Customer Support: Optimum’s customer support call is notorious for being unresponsive, or customers getting a delayed response.
Frequently asked questions
How much speed does Optimum offer?
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Optimum offers speed of up to 8 Gigs in select markets.
Does Optimum Internet come with WiFi?
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No, Optimum charges a network equipment rental fee of $14/month.
Is Optimum available in my area?
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Optimum is available in 21 states across the U.S. You can check if Optimum is available at your address by entering your zip code in our provider search tool.