(844) 392-8650
WOW! Internet – Our Review
WOW! offers high-speed fiber internet plans in 6 states across the U.S. Read this detailed review by our broadband experts to understand WOW! services, pricing, performance, and brand reputation.
BuyInternetDeals’ review process is based on our expert’s in-depth and unbiased analysis. Learn more about how we review providers.
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Last Updated 08 May 2025
WOW! Internet – A Quick Overview
Most Affordable Internet (award)
(855) 573-1435
Brief Brand Description:
WOW! (Wide Open West) is a cable and fiber internet provider offering 99.9% network reliability without any contracts.
Offers:
Speed:100mbps – 5 Gig
Price: $40/mo. $25/mo.* to $185/mo.**
Connection Type: HCF/Fiber
Availability: 6 states
A great choice for:
Bottom Line:
WOW! is a great option for gig-speed cable and fiber internet plans; however, it is only available in limited areas.
*In select markets. With AutoPay. **Plan pricing reflects $5 Price Lock with AutoPay; available only in select markets. Terms apply.
See if WOW! is available in your area
What Makes Up Our WOW! Internet Rating
WOW! scores a 4.14/5 on our provider ratings. Our scores reflect a detailed assessment of the provider’s performance, value for money, benefits, customer support, and convenience, based on expert analysis and customers’ feedback. Read our detailed review of each category below:
Fresh from Our Experts
Although much smaller in scale compared to other cable/fiber providers in the country, WOW! has managed to develop a good reputation by delivering reliable high-speed cable and fiber internet. Their good customer service and great perks make WOW! a great choice for fiber internet at affordable price.
WOW! offers a reliable service at a lower price range. With multi-gig plans, unlimited data, no contracts, and a good customer service, WOW! has made a good name in no time. While their cable internet plans offer slower speeds and higher latency, their fiber plans cover that front well.
WOW! Internet Review Central
Connection Performance
Weightage
40%
Category Score
Speed Review
WOW! offers cable and fiber internet plans with speeds ranging between 100 Mbps and 5 Gigs. With these speeds, you can enjoy all types of internet activities on as many devices as you like and get consistent performance. Cable internet plans have lower upload speeds, while fiber plans come with symmetrical upload download speeds that are better suited for heavy internet usage.
WOW! Cable Internet Plans
| Plan | Speed |
|---|---|
| Internet 300 | 300 Mbps |
| Internet 600 | 600 Mbps |
| Internet 1 Gig | 1 Gbps |
| Internet 1.2 Gig | 1.2 Gbps |
WOW! Fiber Internet Plans
| Plan | Speed |
|---|---|
| Fiber 100 | 100 Mbps |
| Fiber 500 | 500 Mbps |
| Fiber 1 Gbps | 1 Gbps |
| Fiber 3 Gbps | 3 Gbps |
| Fiber 5 Gbps | 5 Gbps |
Data Review
WOW! Internet plans come with unlimited data and no overage fee. For users with heavy internet usage, this is an important factor when choosing an internet provider. While data limits from other providers are usually sufficient for most households, having unlimited data frees you from the stress of exceeding your limit and having to pay more. So unlimited data is a big yes!
Consistency Review
WOW! Internet offers both cable and fiber plans that have varying performances. Fiber internet plans are generally more reliable with symmetrical speeds and lower latency as compared to cable internet plans. However, WOW! uses a hybrid fiber coaxial network that ensures a higher level of reliability and hence is better than traditional cable internet.
“WOW! offers multi-gig speeds, at affordable prices. You can choose a cable or fiber internet plan depending on availability and enjoy equally reliable connections.”
Value for Money
Weightage
40%
Category Score
Pricing Review
WOW! Internet cable plans range from 300 Mbps –2 Gbps, priced at $40/mo. $25/mo*- $105/mo*. And their fiber plans range from 100 Mbps – 5 Gbps, priced at $30/mo* - $185/mo.** With these speeds, you can enjoy smooth online activities without a lag and the prices are quite reasonable too. Their prices are straightforward with no hidden fees or surprise charges.
*In select markets. With AutoPay. **Plan pricing reflects $5 Price Lock with AutoPay; available only in select markets. Terms apply.
| Additional Charges | Cost | Reasonable | How to Avoid? |
|---|---|---|---|
| Data Overage | $0 |  |
- |
| Late Payment | $0 | |
- |
| Installation | $99 |  |
Self-install for $10 |
| Equipment Purchase | N/A | N/A | - |
| Early Contract Termination | $0 | |
- |
Bundling Review
WOW! gives you the option to bundle your internet plan with a phone service and/or YouTube TV. You can add a phone service to any plan for $9.99/mo. and can save $10/mo on YouTube TV for 1 year when you bundle.
Perks Review
WOW! Fiber Internet includes Whole-Home WiFi for complete home coverage. You can take the security up a notch by getting Eero secure, which optimizes your entire house with smarter coverage, parental controls, and multiple other features. However, you’ll have to pay an additional fee of $3/mo. and $10/mo. for eero Secure and eero Plus, respectively.
“WOW! offers unlimited data, no contracts, no equipment or termination fee, and a 30-day money-back guarantee. You can bundle your internet with a phone service or YouTube TV and get multiple services under one bill for convenience.”
Customer Service & Satisfaction
Weightage
20%
Category Score
Support Options Review
WOW! offers 24/7 customer support to help you resolve any service-related issues. You can contact their customer service through 3 different channels, including their official phone number, the official website, or their social media.
| Contact Option | Available | Source |
|---|---|---|
| Phone | |
(844) 392-8650 |
| Live Chat | |
https://www.wowway.com/support/contact-us |
| App | |
https://www.wowway.com/internet/whole-home-wifi |
Reputation Review
WOW! has a decent reputation when it comes to customer satisfaction. According to the American Customer Satisfaction Survey ratings, WOW! is rated above average for customer care including call center interactions, managing outages, internet performance during peak hours, and more.
Check out what customers are saying about WOW!:
Fiber 3 Gbps is simply wow but I wish I could say the same for its price. Yes, my smart home and all the devices work perfectly, but paying so much for it hurts.
Samantha WilkinsonGiving 3.5 stars because their customer support could do a lot better. In a few instances, especially back when I called to inquire about plans, it was difficult to reach them. Otherwise, their internet is good, especially the Fiber 1 Gbps plan.
Jared ThompsonI am satisfied with my WOW! cable internet plan that was installed 4 months ago. The service is good and paying the bill is very convenient. I have enrolled in the autopay bill and even get a discount for that!
Ryanika KhannaI heard good things about wow from my neighbor and decided to switch. Has been a great decision. Really good service, speed is always consistent.
Barbara SeanI work from home and need consistent internet for frequent video calls. WOW internet turned out to be great option for me. Luckily their fiber plan was available at my address.
Helena PaigeTook me so long to land on a good internet service but I’ve experienced lags at night time in the last few months. Hope they work on it.
Matt Jenkins
“While WOW! customer service is above average, we still feel they could improve on some fronts like call waiting time and aim for better ACSI ratings.”
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Write ReviewRecap: Our Take on WOW!
Why Buy WOW!
- Diverse range of plans: WOW! gives you the option to choose between their fiber and cable plans depending on the availability. You can pick the one that suits your digital needs the best.
- Superfast download and upload speeds: WOW! Fiber Internet delivers equally fast download and upload speeds that are ideal for gamers and content creators.
- Whole-Home Wifi: Put an end to buffering with WOW! Internet Whole-Home Wifi, which includes eero’s TrueMesh technology to optimize your house.
Why Look Past WOW!
- Limited Availability: WOW! is only available in 6 states. So if you frequently move homes, this may not be an ideal provider for you.
Frequently Asked Questions
How much speed do you get with WOW! Internet?
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WOW! offers speeds of up to 5 Gbps, which is ideal for extensive internet usage in large households with multiple users. You can check which WOW! internet plans are available at your address by entering your zip code in our provider search tool.
Is WOW! available at my address?
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WOW! is available in 6 states with a fast-growing network. You can check if WOW! is available at your address by entering your zip code in our provider search tool.
Is WOW! a good option for home internet?
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Yes, WOW! is a reliable home internet option that offers quality services for affordable prices.