How to Negotiate Your Internet Bill

Internet providers often increase prices without providing notice, leaving customers under the burden of a hefty bill. If you’re looking to negotiate your internet bill due to a price hike, unresolved service complaints, or budget constraints, this quick guide is all you need. Our broadband experts have come up with a resource to help you understand:

• How to approach your internet provider to lower the bill?
• Exploring promotions for discounted deals
• How to ask for a loyalty discount from your ISP

How to Approach Your Internet Provider to Lower Your Monthly Bill?

Your internet provider may have the option to offer you a discount or cater to your budget. Before you do the negotiating, make sure you have researched well and explored all other options. You can check for available providers in your area and compare their prices to shortlist ISPs that offer the cheapest internet plans.

Make sure you take a speed quiz to determine what internet speed works best for your home. Once you know how much speed you need, make a list of providers offering that speed within your budget. The next step: talk to your provider and show your working!

You can get in touch with your ISP through their human customer support number and check if there’s any way you can cut down on your cost. Tell them you have been a loyal customer, have had no debt, have always paid on time, and you’re looking to switch providers who offer cheaper plans. At this stage, your provider may offer a discount to retain you.

To further lower your bill, ask them the following questions:

• Can I use my own equipment instead of paying equipment rent/lease?
• Can I switch to a lower-tier plan to avoid paying for higher speed?
• Is there a bundle or discount that might be cheaper?

Exploring Promotions for Discounted Deals

Another way of lowering your internet bill is to explore discounted deals, limited-time offers, or bundle discounts. You can either pair your internet with another service to get more value, or stay on the lookout for promotional offers during the holiday season, Black Friday, Cyber Monday, Christmas time, and more.

How to Ask for a Loyalty Discount from Your ISP

If you’ve been with an internet service provider for a long time, you can always ask them for a loyalty discount. Just make sure your payments have been on time so you can have a solid case to negotiate a deal. If you’ve been facing any problems with your service, this is a good time to threaten to leave if your provider does not show any flexibility. With good research, you must already have cheaper options shortlisted, so you won’t be at a loss.

The Sum Up

With so much competition in the market, internet service providers are willing to retain customers and often show flexibility when it comes to negotiating a deal. Make sure you go in prepared, have all your options weighed, and talk with confidence. Your walking out is a loss for your ISP, not you. So, make sure every penny you pay is being justified by your provider!